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Automating Customer Support with AI
OpenAI GPT-4, Python, FastAPI, React, Pinecone
The Challenge
A SaaS company was struggling with a growing backlog of Level 1 support tickets, leading to a 24-hour average response time and decreasing customer satisfaction.
Our Solution
We developed and integrated a custom LLM-powered chatbot trained on the company's knowledge base and past ticket resolutions.
Key Results
Automated 65% of support inquiries, reduced average response time to under 1 minute, and improved CSAT scores by 40%.
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